You are not holding your business back.
It's your operations.
We can fix your operations.
Let me tell you how.
STANDARDIZED & CLEAR
INEFFICIENT & AMBIGUIOUS
From...
DELAYS & ERRORS
STREAMLINED & SYSTEMIZED
Happy & Healthy
BURNt OUT & OVERWHELMED
To...
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With me as your Fractional COO or Operations Consultant, you will have complete access to all of my operations services plus ongoing CEO / leadership support and dedicated operations strategy advisory. Step by step, I will help you realize your business goals.
Created for the established business owner or ops lead looking for a strategic partner to help them set up and optimize their processes and systems so they can take their business to the next level. They are ready to pull themselves out of day-to-day operations and grow their business with ease.
By working with me as your trusted operations partner, you will see your business vision translated into an actionable business strategy. I will be there to support and keep you accountable every step of the way.
Fractional COO Or Operations Consulting
- Weekly operations calls
- Quarterly operations strategy meeting
- Operations roadmap
- All other operations services (listed below)
- CEO / Leadership Support
- Team and client management systems
- Standardized communication systems
- Custom resource library and SOPs
- Process improvement systems
- Unlimited Slack support
strategy | Systems & Processes | Growth
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I will complete an in-depth review of your current systems, strategies, technology, and organizational dynamics. I will work with you and your team to identify gaps and inefficiencies and develop a comprehensive Operations and Systems report including a 90-day operations roadmap.
Created for established business owners who are struggling to get to the next level in their business. They know they need to get their operations and systems in order, but don't know where to start.
After receiving your custom Operations and Systems Audit and Roadmap, you will finally have a holistic overview of your organization and a step-by-step action plan to reconcile your key business challenges.
OPERATIONS AND SYSTEMS AUDIT
- Pre-session self-assessment
- 90-minute operations and systems review session (with stakeholders)
- Operations and Systems Audit report
- 90-day operations roadmap
- 60-minute Q&A session
- 2 weeks post-call Slack support
- Call recording(s)
VISIBILITY | CLARITY | DIRECTION
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We will clean up your ambiguous or broken key business processes to eliminate inefficiencies and confusion. I will work with you (and your team) to map out your processes from end to end and ensure your future state is simple and streamlined. I will outline a gap analysis report and roadmap to outline what needs to be done to achieve the new process.
Created for the business owner who is lost in their own processes. With little to no documentation and only one person (or no one) who knows how to get a task done, they are struggling to delegate, automate, and improve.
After your Process Optimization engagement, you will have visibility into your streamlined and efficient processes and have a solid foundation to build robust systems to support them.
PROCESS OPTIMIZATION
- Pre-workshop questionnaire
- Strategy, process mapping, and improvement workshops
- Visual process maps
- Process gap analysis report and roadmap
- 60-minute Q&A session
- 2 weeks post-engagement Slack support
STANDARDIZATION | EFFICIENCY | VISIBILITY
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We will create a custom systems strategy to support your business processes. We will implement or level up your technology systems to eliminate manual tasks and ambiguous to-do lists. I will provide system walkthrough videos and training to ensure our work is seamlessly adopted by your entire team.
Created for the business owner whose systems (or lack thereof) cause headaches rather than relief. They are struggling to support their growing team and business and are ready to reap the benefits of technology.
After your Systems Optimization or Buildout, your technology system will reflect your optimized processes and will enable you to operate efficiently and have visibility into day-to-day operations.
SYSTEM OPTIMIZATION
- Pre-workshop questionnaire
- Strategy, system mapping, and requirements workshops
- Customized system buildout
- Integrations with other tools, as needed
- System walkthrough videos
- 60-minute handoff, training, and wrap up session
- 2 weeks post-engagement Slack support
- *On-going systems support available upon request
AUTOMATION | EFFICIENCY | VISIBILITY
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We will get clear on your operational objectives, identify what's working and what's not, pinpoint opportunities for improvement, and I will develop an operations roadmap. This is your chance to pick my brain on any pressing business issues, from technology to team management and beyond.
Created for business owners who need a focused session to organize their business needs and ideas and to prioritize high-potential opportunities.
After receiving your custom roadmap, you will be able to confidently take action on your most pressing business needs.
STRATEGY SESSION
- Pre-session self-assessment
- 90-minute strategy session
- 90-day operations roadmap
- 2 weeks post-call Slack support
- Call recording
CLARITY | STRATEGY | DIRECTION
Not sure which service is right for you?
Book Consultation
Book a complementary 30-minute consultation with me to discuss your operational initiatives, challenge, and support needs. We will discuss your business situation and where you want to get to, and if I am the right fit for your business.
With 8+ years of systems engineering, corporate, and independent consulting experience, I've supported clients across industry and geography to develop streamlined systems and strategy.
Whether preparing to sell or scale, I am committed to helping you create more balance, freedom, and impact in your growing business so you can get back to doing the work you love.
Human-centered.
Process-focused.
system-driven.
tech-enabled.
High quality service & support
MARQUIS MURRAY
FOUNDER & CEO
b2b Consultancy
Chloe strategically makes the right decisions based on the data.
Chloe has a very analytical approach to everything and leaves no stone unturned. She is able to think through complex situations, potential outcomes, and the impact on the end user. She had an understanding of the vision and would make sure all of our internal projects were always moving in that direction.
Marquis Murray | Founder & CEO |B2b Consultancy
LOUIS KANTEH
FOUNDER AND CEO
E-COMMERCE COMPANY
Now I have actionable steps that I can implement.
Chloe grabbed me with her energy and pulled me with her. I was feeling unmotivated and burnt out. Now I have actionable steps that I can implement to free myself from the operations of the business while still increasing profit margins.
LOUIS KANTEH | FOUNDER AND CEO | E-COMMERCE COMPANY
MCKENNA IRWIN
FOUNDER & CEO
B2B Marketing Agency
I CAN FINALLY SEPARATE MY PERSONAL & PROFESSIONAL LIFE.
Work-life balance is so important to me, but before working with Chloe I never could turn work completely "off". Thanks to the system Chloe built for me and my global team, I can finally separate my personal and professional life!
MCKENNA IRWIN | FOUNDER & CEO | B2B MARKETING AGENCY
LENNY HEITZHAUSEN
CO-FOUNDER
Social Enterprise
CHLOE ASKS THE RIGHT QUESTIONS AND GIVES PERSONALIZED GUIDANCE.
Chloe was able to identify how individual team member challenges impacted our ability to achieve organizational objectives. She was able to personalize feedback and action steps for each of our team members while simultaneously developing a 3-month operational roadmap for our organization.
LENNY HEITZHAUSEN | CO-FOUNDER | SOCIAL ENTERPRISE
